The Safe Shopping Guarantee protects you while you shop at BongioviBrand.com, so that you never have to worry about credit card safety. When shopping with BongioviBrand.com online, you can shop with confidence. When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than Bongiovi Brand. This makes online buying as secure as purchasing by telephone. We guarantee that every transaction you make at BongioviBrand.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at BongioviBrand.com.
We gladly accept Visa, MasterCard, American Express and Discover. Your credit information is encrypted and is not displayed on any invoice or billing statement.
If you have any questions or concerns regarding your order, please contact our Customer Service Department at [email protected] and a representative will be happy to assist you.
Please note that international orders may take up to 4-6 weeks for delivery due to customs clearance. A tracking number will be available within 7 days.
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes.
Log in to your account on www.bongiovibrand.com. Once logged in, click on the “Order History” tab to view the status of all your orders. To view more details, click on the “View” button next to the order. If the order has been shipped, a tracking number will be displayed at the bottom of the page in the “Shipping Details” tab. If you have further questions, feel free to email [email protected].
Please fax us right away at 323-843-9416 or e-mail [email protected] if there is any change to your order or shipping information. Most orders are shipped within a few hours after being placed. If your order has already been shipped, contact our office to notify us and refuse the order upon delivery.
Time-in-transit notes: On UPS holidays – Nov. 22, Dec. 25 and Jan. 1 – there is no movement of any packages tendered to UPS. Also, Nov. 23, Dec. 24 and Dec. 31 are transit day for “UPS air and international packages” only.
Peak-season guarantees: UPS Early A.M. and UPS Worldwide Express Plus deliveries are guaranteed for on-schedule delivery as usual through the holiday season. Guarantees for other air and international shipments delivered within the United States will be extended by 90 minutes on the following days: Nov. 23; Dec. 18-Dec. 24; and Dec. 31. The guarantee does not apply to UPS Ground and UPS Standard to Canada packages picked up or scheduled for delivery between Dec. 11 and Dec. 24.
